HELP

Order Placement

Online
- This is the most convenient and fastest way to make a purchase. Your credit card information is securely encrypted using the most up to date technology available. Once your order is placed you will receive a confirmation email.
By Telephone
- If you prefer to speak directly to our representative regarding your order placement, call our customer service at 1-866-680-RING (7464). Our store hours are Monday through Friday from 10:00 am to 6:00 pm, and Saturday and Sunday from 12:00 pm to 6:00 pm Eastern Standard Time.
By Mail
- If you prefer to pay by money order, please complete the order form to specify the item and personal information, and mail both the money order and the form to our store address.
  
  For your guarantee, all mail orders should be notified in advance via telephone or e-mail to check item availability.
  - Tungsten Collection will ship your merchandise upon receipt of payment.
  - Please mail your order form with payment addressed to:
  Tungsten Collection, LLC
  15380 Warm Springs Lane
  Manassas, VA 20112

By Credit Card
- Tungsten Collection currently accepts Visa, MasterCard, American Express, and Discovery:
  
  Tungsten Collection ensures a 100% security of all credit card transaction. Your confidential credit card information is safely processed through our secured payment system.
By Money Order
- To accommodate customers without or prefer not to use a credit card, Tungsten Collection accepts money orders.
  
  For your guarantee, all mail orders should be notified in advance via telephone or e-mail to check item availability.
  - Tungsten Collection will ship your merchandise upon receipt of payment.
  - Please mail your order form with payment addressed to:
  Tungsten Collection, LLC
  15380 Warm Springs Lane
  Manassas, VA 20112

Rates and Options
- Tungsten Collection proudly offers FREE ground shipping within the United States. We also provide other affordable shipping options listed below.
- We may provide same day shipping if the payment is received before 3:00 pm Eastern Standard Time.
Shipment Tracking
- Tungsten Collection will automatically notify your tracking number by e-mail once the package has been picked up by UPS.
- You may check the status of your shipment through www.ups.com or contact by phone at 1-800-PICK UPS (742-5877)
- You may also contact our customer service at 1-866-680-RING (7464) during our normal business hour to track your shipment.

Product Packaging
- Tungsten Collection provides FREE wooden box, gift bag, and gift wrapping.

30-Days Money Back Guarantee
- Tungsten Collection is proud to offer 30-Days Money Back Guarantee to all of our customers. Product and Tag must be in its original, unused condition to receive full refund less cost of 10% restocking fee to all customers. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error.
- For more information, feel free to contact our customer service at 1-866-680-RING (7464) or
  e-mail at sales@tungstencollection.com
30-Days Ring Size Exchange
- Tungsten Collection is proud to offer 30-Days ring size exchange to all of our customers. Product must be in its original and unused condition to receive a ring size exchange for $15.00 charge. The charges include inspection of the ring, cleaning the ring and shipping/handling.
Lifetime Replacement/Sizing
- We prioritize customer satisfaction as our ultimate goal, and we have thousands of satisfied customers throughout the country. To ensure you the best quality product, we offer LIFETIME REPLACEMENT/SIZING and WARRANTY to all customers.
- Domestic Customers: The deductible for solid style rings is $40; Sterling Silver Inlay is $60; Gold Inlay is $100. Domestic shipping cost is included in the deductible.